Our Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information.

2. What personal information we collect

We may collect and hold personal information including:

• Name, address, phone number, and email address 
• Identification details (where required) 
• Transaction and service history 
• Website usage data (cookies, analytics, IP address) 
• Any other information you provide to us directly 

3. How we collect personal information

We collect personal information when:

• You contact us via email, phone, or forms 
• You engage our services or purchase from us 
• You visit our website or use our online platforms 
• We receive information from third parties (where lawful) 

4. Purpose of collection, use and disclosure

We collect, hold, use, and disclose personal information for purposes including:

• Providing and managing our services 
• Responding to enquiries and customer support 
• Processing transactions 
• Improving our services and website functionality 
• Complying with legal obligations 
• Marketing (only where permitted or consented) 

5. Disclosure of personal information

We may disclose personal information to:

• Employees, contractors, and service providers 
• IT and cloud service providers 
• Legal, regulatory, or government bodies (where required by law) 
• Other third parties where you have consented 

We do not sell personal information.

6. Overseas disclosure

We may store or process personal information outside Australia, including through cloud storage or service providers. Where this occurs, we take reasonable steps to ensure compliance with the APPs.

7. Security of personal information

We take reasonable steps to protect personal information from:

• Misuse, interference, and loss 
• Unauthorised access, modification, or disclosure 

This includes physical, electronic, and administrative safeguards.

8. Access and correction

You may request access to your personal information or request correction if it is inaccurate, out-of-date, or incomplete.

To do so, contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint.

We will:

• Acknowledge your complaint 
• Investigate it 
• Respond within a reasonable timeframe 

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Cookies and website analytics

Our website may use cookies and analytics tools to improve user experience and monitor usage trends. You may disable cookies via your browser settings.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact us

For privacy-related enquiries, access requests, or complaints:

Email: admin@plutore.com.au
Address: 293 Waverley Road, Malvern East, VIC Australia 3145
Phone: 61 3 7012 9326

Official Australian Privacy Principles Reference (OAIC)

You can read the official APP requirements here:

Australian Privacy Principles (APPs) – OAIC

This page outlines all 13 APPs, including APP 1, which legally requires organisations to maintain a clear and accessible privacy policy.